Customer Service Representative

  •   Full Time
  •   REMOTE Location
  •   $30k – $60k Yearly
Full Time  —  REMOTE

Unbanked is a global fintech solution built on blockchain. Predicated on the ethos that people should be in control of their own money, Unbanked connects traditional enterprise, fintech, and banking systems with blockchain infrastructure, expanding the utility of cryptocurrency for investing and everyday purchases like never before. The company has a suite of highly bespoke financial products which enable both the banked, unbanked, and underbanked to create a financial experience as unique as the life they live. 

 

Unbanked is looking for a Customer Service Representative who is going to be responsible for engaging with customers on our behalf. Your duties include answering emails/tickets from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products to best help customers.  Unbanked (formerly Unbanked) is pioneering a new kind of banking based on cryptocurrency, so familiarity with cryptocurrency is very important, as well as an intimate knowledge of our products and services.  We work as a team over slack/email and virtual meetings, so it’s very important to be disciplined and take the initiative for solving customer issues.

 

RESPONSIBILITIES

  • Providing introductory information to new customers
  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return accounts to proper operation
  • Ensuring that customers are satisfied with products or services
  • Following up with clients or customers to check that they’re still satisfied with their account, card, transactions, etc
  • Letting customers or clients know about additional features or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, including providing as much technical detail as possible to the engineering team for software issues
  • Troubleshooting common issues with a product or service
  • Working with a team of CSRs and other departments to find appropriate solutions

 

Other qualifications and duties include:

  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.  This is probably the most important qualification — clear communication, patience with customer needs, and responsibility for following up to resolution of issues.
  • Increase personal technical knowledge by learning about cryptocurrency and testing the product
  • Develop standard responses and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

 

REQUIREMENTS

  • At least 2 years of experience in Customer Service.
  • Ability to be creative, strategic, analytical, and think outside the box to solve problems.
  • The ability to be a team player.
  • Initiative-taking is required.
  • Knowledge of Crypto is a must!

 

At Unbanked, we value diversity and always employ, retain, promote, and otherwise treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

You must include salary requirements when applying.

Job & Company Detail

Company Industry

Information & Communication Technology

Company Size

10 - 49 Employees

Language

English, Spanish

Job Category

Information & Communication Technology

Applications Accepted Until

01 January 2022

Office Location